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SaaS Product Evaluation Checklist

  • Does the product have a public-facing status page? How prominantly do they display it?
  • Is the product meeting the communicated SLAs?
  • How much do developer accounts cost?
  • Does the offering have a marketplace? How many items are listed? What is the vetting process for getting listed in their marketplace?
  • Is the documentation publicly available? How comprehensive is it?